Order Cancellation Policy

If you need to cancel an order, use the Contact or Customer Service page as quickly as possible after the order is placed.

• Before shipment: Requests received before fulfillment or shipment are easier to review.
• After shipment: Once fulfillment or shipment has started, cancellation may no longer be possible and the request may need to move into the return-review flow.
• What to include: Include the order number and the reason for the request.
• Next page: Review the Returns, Refunds, and Exchanges Policy if the order can no longer be canceled before shipment.